Refund Policy
Refund Policy
Our goal is to ensure every customer is happy. If you do not receive your product or if it arrives in poor condition, you are eligible for a refund.
Order Cancellation
You can cancel any order until it has been shipped. If you need to change or cancel a paid order, please contact us within 12 hours. Once the packaging and shipping process has started, the order can no longer be cancelled.
Eligibility for Refunds
We will issue a full refund in the following cases:
- The product is defective or damaged upon arrival.
- The order does not arrive due to an error on our part.
- The guaranteed delivery period of 45 days has passed, plus a 15-day claim window.
Non-Refundable Situations
We do not issue refunds if:
- Your order does not arrive due to factors within your control (e.g., providing the wrong shipping address).
- You fail to request a refund within the eligible timeframe (15 days after the 45-day delivery period).
How to Request a Refund
To start a refund request, please contact us via our Contact Us page or email us directly at contact@taylorbrio.shop. Once your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment.
Our Promise
Sometimes carriers may delay or lose a package. If this happens, please contact us. You will always receive your order or a full refund.