Returns & Refunds
🔁 Order Cancellation
All orders can be cancelled until they are shipped.
If your order has been paid and you need to change or cancel it, please contact us within 12 hours. Once the packaging and shipping process has started, the order can no longer be cancelled.
💸 Refunds
We offer a 100% money-back guarantee on all products that are defective or damaged during shipping. Just let us know, and we’ll provide a return address along with a replacement or refund, as you prefer.
If you're unsatisfied with your order for any reason, please reach out to our support team — we’ll do our best to help make it right.
Customers are responsible for paying return shipping costs unless the product is damaged or defective.
❌ We Do Not Issue Refunds If:
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Your order does not arrive due to factors within your control (e.g., providing the wrong shipping address)
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You fail to request a refund within the eligible timeframe
⏳ Refund Request Window
You may submit a refund request within 15 days after the guaranteed delivery period of 45 days has expired.
To request a refund, please contact us via the Contact Us page or via email at contact@taylorbrio.shop